FAQ

Welcome to our Frequently Asked Questions page. Find quick answers to the most common questions about Shinemart products, orders, shipping, returns, and support.

1. What kind of products does Shinemart sell?

We offer a wide range of electronic gadgets, accessories, home tech, personal care devices, and security cameras.

2. How do I place an order?

Simply browse our catalog, select your product, and proceed through our secure checkout process.

3. Do you offer Cash on Delivery (COD)?

Yes, COD is available for orders above ₹399.

4. How long does delivery take?

Most orders arrive within 5–7 working days depending on your location.

5. How can I track my order?

You will receive a tracking link via SMS, email, or WhatsApp once your order is dispatched.

6. What is your return policy?

Returns are available in cases such as damaged-on-arrival, wrong product received, or verified manufacturing defects. Please refer to our Return Policy page for complete details.

7. What should I do if I receive a damaged product?

Please record a parcel opening video and contact us within 24 hours with order details.

8. How do I contact customer support?

You can contact us via WhatsApp, email, or through the contact form available on our website.

Last updated: November 2025