Warranty Policy

Thank you for shopping at Shinemart! We're dedicated to providing quality products that meet your expectations. This Warranty Policy explains what's covered, what's not, and how to request a replacement if needed.

1. Warranty Coverage

All eligible products on shinemart.com include a limited warranty covering manufacturing defects for a specified period from the date of delivery.

This warranty covers:

• Non-functioning or defective mechanisms
• Broken or missing parts due to manufacturing error
• Product failure on arrival (if reported within 24 hours)

2. What's Not Covered

• Physical damage after delivery
• Water damage or moisture exposure
• Damage due to misuse or mishandling
• Normal wear and tear
• Damage from improper use or cleaning

3. Warranty Claim Process

To make a warranty claim, please follow these simple steps:

• Record a parcel opening video when you receive your package.
• Report any issues within the specified warranty period.
• Send us the order number, issue details, and video proof via WhatsApp or email.

Once verified, we'll arrange a pickup and replacement at no cost. Replacements are typically dispatched within 7 working days after approval.

4. Warranty Period

The warranty period varies by product and is specified in the product description. Please check individual product pages for specific warranty details.

5. Our Commitment

We're committed to ensuring that your experience with Shinemart remains positive, reliable, and hassle-free.

Last updated: November 2025